1. Home
  2. FAQ
All your answers, in one place

Sana 101 FAQ – Answers to All Your Questions

Accounts, security, deposits & withdrawals, VIP benefits — find answers to any question below. Whether you're new or a seasoned player, everything you need is right here.

7
Detailed answer
24/7
Live Support
50K+
Satisfied players
<5 minutes
Average resolution time

Frequently asked questions

If you can't find an answer, reach out via live chat or Help Center Contact us.

No, Sana 101Under -'s policy, each person may register only one account. Creating multiple accounts using the same name, mobile number, email address, or national ID details is strictly prohibited.

Why this rule?
Attempting to claim bonuses multiple times by creating duplicate accounts is considered fraud. Sana 101-'s advanced system automatically detects suspicious accounts.

What could it be?
  • All duplicate accounts will be permanently closed
  • The balance of the associated account may be forfeited
  • For any future Sana 101 Account registration may be declined
If for any reason you're unable to access your existing account, please contact us via live chat or Help Center Contact us.

Sana 101's most advanced technology is used to protect your personal data and funds.

Data security:
  • 256-bit SSL/TLS Encryption – All data transfers are fully encrypted
  • Personal information is never sold or shared with third parties
  • All data is stored in separate encrypted vaults on our servers
  • We comply with GDPR and international data protection standards
Financial security:
  • Player funds are held separately from company funds
  • Identity verification is required for withdrawals – no third party can withdraw on your behalf
  • Automatic alerts are triggered for any unusual transactions
Enable two-factor authentication (2FA) and use a strong password to keep your account secure. To learn more, Responsible Gaming View page.

Sana 101The minimum deposit amount on - varies slightly by payment method. See the breakdown below:

Mobile Pay / Nagad / RocketMinimum ৳200
Bank TransferMinimum ৳500
Cryptocurrency (USDT)Minimum equivalent of ৳300

Deposit steps:
  1. Log in to your account
  2. Click the "Deposit" button
  3. Select your preferred payment method
  4. Enter the amount and confirm
  5. Funds are typically credited to your balance within 1–5 minutes.
On your first deposit Sana 101-'s 150% welcome bonus will be credited automatically. For full bonus terms and conditions, visit Bonus Page View.

Sana 101Signing up with - is quick and completely free — it only takes 2–3 minutes.

What you'll need:
  • Valid Bangladeshi mobile number
  • Active email address
  • Full name (as per national ID)
  • Date of birth (must be 18 years or older)
  • A strong password
Registration steps:
  1. On the registration page Go
  2. Enter your name, mobile number, date of birth, and currency
  3. Enter your email, username, and password
  4. Agree to the terms and conditions, then click "Create Account"
  5. Click the verification link in your email – done!
Completing KYC verification after registration (by uploading your national ID) ensures there are no issues when making withdrawals.

Sana 101The VIP program has five tiers, with advancement based on your play volume and consistency.

🥉
Bronze
5% weekly cashback, dedicated support
🥈
Silver
8% cashback, fast withdrawals, birthday bonus
🥇
Gold
12% cashback, higher withdrawal limits, exclusive offers
💎
Platinum
15% cashback, dedicated account manager, exclusive events
👑
Diamond
Maximum benefits, unlimited withdrawals, luxury gifts

Points are earned the more you bet, helping you advance through VIP tiers. Your current points and tier can be viewed in your account profile.

Sana 101There are a few possible reasons your - account may be locked. Don't worry — in most cases the fix is straightforward.

Common reasons for account lock:
  • 5 consecutive incorrect password attempts (temporary lock — 30 minutes)
  • Detection of unusual or suspicious activity
  • Certain features may be restricted if KYC verification is incomplete
  • Activating self-exclusion or cooling-off on your own
Steps to resolve:
  1. Wait 30 minutes – account locks due to incorrect password attempts will be lifted automatically
  2. If you've forgotten your password, reset it using the "Forgot Password?" option
  3. If neither of the above steps is taken Help Center Contact us via Live Chat
  4. Account will be reactivated within 2–4 hours after identity verification.
Warning

Do not attempt to open a new account while yours is locked — this may result in a permanent ban.

Sana 101- accepts only Players aged 18 and above are eligible to open an account and play. This policy is strictly enforced.

Age verification process:
  • Date of birth is required at the time of registration
  • KYC verification requires uploading a national ID card or birth registration certificate
  • Additional proof may be requested if your age appears questionable
  • Registering with false information will result in account closure and balance forfeiture
What parents can do to protect minors:
  • Keep your devices and passwords out of children's reach
  • If in doubt Sana 101Contact -'s support team
  • Consider using parental control software
To learn more about responsible gaming Responsible Gaming page Read.
List of Questions
Multiple accounts policy Data & fund security Minimum deposit amount Registration process VIP tiers & benefits Account lock resolution Age requirement
Still need help?

Our support team is available in Bangla around the clock.

Live Chat – instant
support@sana101.click
Help Center 24/7
Go to Help Center

Everything Else You Need to Know About Sana 101

It's completely normal to have questions when you're new to any online platform — especially one where real money is involved. Sana 101This FAQ page for - was created to give both new and existing Bangladeshi players clear answers to all common questions, all in one place.

Sana 101's support team is always ready to assist you at every step – from registration and first deposit, to claiming bonuses, playing games, and making withdrawals. That said, you'll find answers to many common questions right here on this FAQ page and can resolve them instantly on your own.

We believe transparency is the foundation of trust. That's why Sana 101Full details on policies, payment limits, VIP benefits, and security measures are laid out transparently. Whether you want to know how safe your funds are, how to keep your account secure, or where to turn when something goes wrong — all of that is covered in the accordion above.

If you can't find the answer you're looking for on this page, get direct support from the CTA section below. Sana 101's goal is simple – to make your gaming experience easy, safe, and enjoyable.

Why choose Sana 101

Why millions of Bangladeshi players trust us

Maximum security
256-bit SSL encryption, 2FA protection, and segregated fund storage – Sana 101Your information and funds are always safe with -.
Fast payments
Deposit and withdraw in minutes via Mobile Pay, Nagad, Rocket, and all other popular methods. Starting from as little as ৳200.
VIP rewards
From Bronze to Diamond – enjoy cashback, faster withdrawals, and exclusive perks across five VIP tiers.
Generous bonuses
150% welcome bonus on your first deposit, daily check-in rewards, reload bonuses — the opportunities never stop.
Support in Bengali
Live chat support in Bangla, 24/7. Get help in your native language whenever you need it.
Responsible Gaming
Deposit limits, cooling-off, self-exclusion – Sana 101 Making sure your gaming is always enjoyable.

Got all your answers? Get started now

Registration at Sana 101 is free. Get a 150% welcome bonus on your first deposit – don't miss out.

Register now Help Center

For players aged 18+ only. Play responsibly.

বাংলা